Shipping & Returns

Shipping & Returns

Refunds

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. 

Exchanges

We do not offer any exchanges if the item was opened. If your item was unopened, you can return it back to us. Please contact us for the address. Once we receive the item we will look over and then once approved we will credit your account. If we see that the item was opened or tampered with, you will need to email us a prepaid shipping label so we can return the item back to you. 

Cancellation

At anytime before AWAITING PICKUP STATUS, you may cancel your order. To cancel , please login to your account and follow the steps to cancel your purchase. If your item was shipped, you would need to request a refund and pay for shipping back to us. 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.